Terms of Service

Last updated: January 11, 2026

1. Acceptance of Terms

By installing, accessing, or using Synced ("the App", "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Synced is a Shopify application that synchronizes your store's order data to external fulfillment systems and warehouse APIs. The Service includes:

  • Real-time order webhook forwarding to configured destinations
  • Inbound fulfillment processing from external systems
  • Field mapping and data transformation tools
  • Sync status monitoring and error logging

3. Account Requirements

To use Synced, you must have a valid Shopify store and authorize the App to access your store data. You are responsible for maintaining the security of your account and all activities that occur under your account.

4. Subscription and Billing

Synced offers free and paid subscription plans. Paid subscriptions are billed through Shopify's billing system. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis.

  • Subscription fees are non-refundable except as required by law
  • You may cancel your subscription at any time through the Shopify admin
  • Usage limits reset at the beginning of each billing cycle
  • We reserve the right to modify pricing with 30 days notice

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any systems or networks
  • Interfere with or disrupt the Service or servers
  • Transmit any malicious code or harmful data
  • Resell or redistribute the Service without authorization
  • Use the Service to process data you do not have rights to

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You acknowledge that:

  • You own and are responsible for your store's data
  • You have the right to share order data with your configured destinations
  • We process your data as described in our Privacy Policy
  • You are responsible for compliance with applicable data protection laws

7. Third-Party Integrations

The Service forwards data to third-party destinations you configure. We are not responsible for the actions, content, or policies of these third parties. You are responsible for ensuring your webhook destinations are secure and compliant with applicable laws.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCED AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

11. Indemnification

You agree to indemnify and hold harmless Synced, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may terminate your use of the Service by uninstalling the App from your Shopify store.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes through the App or by email. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Synced operates, without regard to conflict of law principles.

15. Contact

For questions about these Terms of Service, please contact us at:

Email: legal@synced.app